I ordered some punches with the Order Number of XXXXXX. After clicking „Confirm Purchase”, the webpage didn’t drive me to any other conformational pages, but my order appeared on my account with the above mentioned Order Number, with „Pending” order status. I didn’t receive any message from my bank account. Could you inform me about my order? what are the options to complete the order?
Hi, If you got a "pending" order status than no charge was made, same thing if you didn't receive a paypal confirmation, you will be charged ONLY if you see an order confirmation page and "confirmed" in the email confirmation subject. Also, in 99% of the cases, the problem is that the Credit Card was declined by your bank, you should try a different Credit Card and in most cases that will resolve this problem.